A: We offer a 30 day money-back guarantee based on the terms outlined here.
Please note that unless it is our mistake, we charge a 10% re-stocking fee (subtracted from your item purchase) and we cannot refund shipping charges.
We recommend going through this Quick Check List before clicking the final button
MEASURE YOUR DOG'S NECK when ordering a dog collar-their weight/size may have changed from your last purchase
REVIEW OUR SIZING SPECIFICATIONS-each manufacturer has a different way of representing sizes-so it helps to understand ours: see HLW Sizing BUY THE CORRECT SIZE LEAD BASED ON YOUR DOG'S WEIGHT-please consider safety over appearance preference
REVIEW YOUR SHOPPING CART FOR SIZE AND PATTERN ACCURACY BEFORE order processing
If you do need to return a product, please email us using the Contact Us form on this website or call customer service at 206.985.4292 9am to 5:30pm Monday thru Friday Pacific Standard Time in advance of returning merchandise to obtain a RMA (Return Merchandise Authorization) within 30 days of purchase date.
Then return merchandise as follows:
On letterhead or a blank piece of paper write a brief description of the reason for return-include your RMA #, your order number, your name, address, phone number and email address.
Securely package the item(s) so they will not be damaged on the return trip
Ship the package via USPS, UPS or FedEX to the following address
HL Whitingham Company
Attention: Order Dept
7275 29th Avenue NE
Seattle WA 98115